Customers receive free shipping for returns within 15 days of delivery date.
To return one or more items from an order, the item must meet the following:
- The return must be requested within 15 days of the delivery date.
- The item must be in its original, unused, unaltered and unwashed condition.
- The item must be returned with the tags and packaging in their original condition.
Sustainability: Studies show that returns of damaged, worn or stained garments often end up in landfills. VERDE aims to reduce its environmental impact in all parts of our operations. Please help our sustainability mission by returning garments that can be resold and reused.
Please note: Final Sale items are not eligible for return.
Apparel: all original tags must still be attached to the garment(s). Be mindful of deodorant, makeup or fragrance that may rub off, and beware of jewelry that may catch or tear fabric.
Damaged/defective items: if you believe an item to be defective or damaged, please contact our Customer Service team here so that they can help resolve the issue.
VERDE reserves the right to reject any returning products that do not comply with the above stated return policy. Rejected items will be sent back to the original shipping address. In order to avoid this, please contact our Customer Service team here to address any issues or concerns you have regarding the item(s) you wish to return.
To initiate a return, go to our returns portal here to print a return shipping label. In VERDE's effort to reduce waste, shipments do not include a return slip inside the box. After item(s) are inspected, the refunds process will initiate.
Please follow this step-by-step guide to initiate a return request:
- Step 1 - Enter your Order Number and Zip Code in the returns portal here.
- Step 2 - Select your items to return, provide return reason and submit request.
- Step 3 - Print the return label.
- Step 4 - Put the items to return in the same or similar package.
- Step 5 - Seal the package and tape the return label to the outside of the box.
- Step 6 - Take it to the nearest carrier location to be delivered.
VERDE does not offer direct exchanges. We ask that you return the merchandise for a full refund and place a new order for the preferred item(s) at your earliest convenience.
Once the returned merchandise has been quality checked and approved, VERDE will issue a refund to the original method of payment and a confirmation e-mail will be sent to you. Please note that it can take up to 5 business days to process the return items, subject to its compliance with our Return Policy. It may take your financial institution additional time to process the transaction and update your bank statement.
Please note: shipping fees and duties will not be refunded.
We offer a lenient return policy to provide customers with an easy and convenient shopping experience. If you are experiencing sizing issues or consistently finding merchandise to be unsatisfactory, please contact our Customer Service team.
Frequent returns made from the same account will automatically be flagged in our system. If we notice that our return policy is being abused, we may take action in the form of blocking an account and/or cancelling future orders.
VERDE reserves the right to reject returns which do not comply with the return policy. Returns that do not respect the policy will be sent back to the original shipping address.